Lufthansa Airlines Cancellation Policy

Passengers must read the Lufthansa cancellation policy mentioned below before canceling their flight to see the rules of the Policy applicable to their current situation and a smooth cancellation under any circumstances.

  • The Policy covers the flights booked through the Lufthansa Airlines website/ mobile app, call centers, or booking offices.
  • If you have booked your Lufthansa flight through a travel agency or third party, you must contact the same for cancellation.
  • The Lufthansa flight cancellation policy would apply to the purchased flight's restricted and non-restricted fare conditions.
  • You are eligible for a full refund without any deduction if your flight is canceled by Lufthansa Airlines.
  • You will receive only the tax amount and the airline surcharges as a refund if you cancel your non-refundable ticket at Lufthansa.
  • Your return flight will be automatically canceled if you fail to board your outbound flight and are marked as a No-Show.

Lufthansa 24 Hours Cancellation Policy

The first 24 hours after booking is made is considered risk-free. Lufthansa 24 hours cancellation applies to all fare types. Some of the essential points of the Policy are as follows.

  • You are eligible for a full refund if you cancel your Lufthansa refundable ticket within 24 hours of the booking and seven days before the travel date.
  • You must pay the appropriate cancellation charges if you cancel your refundable flight after 24 hours of booking, and the remaining amount is refundable.
  • In case you are willing to cancel your non-refundable ticket at Lufthansa within 24 hours of booking, you will receive the full refund in the Form of a Travel Credit.
  • Your entire amount will be forfeited if you cancel your non-refundable ticket after 24 hours of booking.
  • The 24-hour cancellation policy is not applicable on Group Reservations made at Lufthansa Airlines.
  • The 24-hour Policy excludes flights booked using reward/ loyalty club points.

Lufthansa Cancellation Fee

The exact charges to cancel a flight depend upon the route and fare you have booked. Approximately the Lufthansa cancellation fee is USD 200 for all fare types.

  • The Refund amount will be credited to the original payment source after deducting the cancellation charges for the Refundable fare types.
  • Passengers with non-refundable fares are not eligible for cash refunds. They will receive the refund amount as a Travel Credit.
  • The Travel credit is valid for one year from the date of purchase.

How to Cancel a Lufthansa Flight?

Passengers can easily cancel their Lufthansa flight using the modes below.

  • Online through the website
  • Visiting the Lufthansa Ticket office.

Let's quickly glance both ways for a clear understanding.

Cancel Flight Ticket Online: Canceling the Lufthansa flight online is the most convenient way as you save time standing in a queue at their booking office. You can do it anywhere in the manner stated below.

  • Open the website
  • Click the Manage Booking option under the My Booking section in the Menu Bar on the homepage.
  • Enter your Booking Code and Last Name to search for your booking details.
  • Select the relevant flight and click the Cancellation button next to it and confirm your selection.
  • You will get the information about the eligible refund amount on your booking.
  • Once the process is complete, you will receive an email automatically confirming the same.
  • The refund amount will reflect in the source account within seven business days.

Cancel Flight Via Ticket Office: You also have the option to cancel your Lufthansa flight by visiting their Ticket Office at the nearest airport. You only need to carry your Booking details and a government-issued Id proof for verification. Share your details with the representative, and they will process your request.

Boarding and Involuntary Cancellation with Lufthansa

  • If you have been denied boarding due to overbooking even after a confirmed reservation, then you are eligible for compensation at Lufthansa.
  • The compensation is only applicable if you are denied embankment on the day of travel and not before scheduled departure, where you will be notified about rescheduling/rebooking options.

Compensation for Denied Boarding on Lufthansa Flight

If you are denied boarding at Lufthansa Airlines against your will, then you are eligible for a Lufthansa canceled flight compensation. In case you are a passenger who has been denied boarding traveling to or from the USA and Canada, then you are eligible for the following:

  • No compensation if Lufthansa offers you an alternate flight that drops you at the Arrival point or stopover not more than 1 hour after the original planned arrival.
  • 200% of the booking amount not exceeding USD 675 if the alternate flight drops you at the arrival point late for 1 to 4 hours of the original planned arrival.
  • 400% of the booking value not exceeding USD 1350 if Lufthansa is unable to provide an alternate flight or drops you off late for more than 4 hours before the original planned arrival.

Lufthansa Cancelled Flight Compensation and Delayed Flights

In the case of Lufthansa delayed flights, you are eligible for compensation by filling out the dedicated Form available on the Customer Service page of their website. You qualify for an amount of:

  • USD 725 if the distance of your flight is more than 3500 km.
  • USD 500 if the length of your flight is between 1500 - 3500 km.
  • USD 300 if the distance of your flight is up to 1500 km.

Lufthansa Ticket Cancellation Refund Policy

The below given Lufthansa refund policy is made in such a way that it provides flexibility to the passengers who want to request a refund after canceling their flight. It will be helpful if you read it before requesting a refund.

  • The Flight cancellation Refund policy applies to the ticket's unused portion.
  • According to the procedure, the refund will be issued to the passenger named on the ticket or to the person who paid for the reservation.
  • If the flight schedule is determined and it fails to operate within two weeks of the scheduled departure time, then the canceled flight refund would be applicable.
  • The ticket refund amount will be equal to the amount paid while booking after deducting the cancellation charges of USD 200.
  • Passengers are not eligible for a Flight cancellation refund if they request the same after six months of the expiry of the validity of the booking.
  • All refunds for the Spontaneous cancellations are to be claimed by contacting the Lufthansa canceled flight contact number.

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